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By Paco
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Delivery details
We ship to you via Tracked DPD delivery which is safe and reliable.
Delivery Policy
WE SHIP WORLDWIDE
There may be delays in receiving your order due to delays in the courier/postal system in Ireland or in your country of residence. We apologise for the inconvenience but can assure you that our warehouse staff are working safely and tirelessly to get your orders to you on time during this pandemic.
As well as offering stores nationwide, we also offer a great range of delivery options. Wherever you are in the world you can guarantee we will get your parcel to you safely and efficiently! If you live in Ireland or the UK then our parcels will be shipped by courier, DPD. We will provide you with a tracking number so that you can track the progress of your parcel and DPD will also send you a text to let you know what time you can expect your delivery! If you live outside Ireland and the UK then we will ship your parcel direct to your door using registered and insured post.This means that not only will you be provided with a tracking number so that you can monitor the progress of your parcel on its journey to you but you can have the peace of mind knowing that if anything was to happen to it then its contents would be insured. Take a look at our shipping costs to find the shipping rate to your country.
IRELAND
For customers living in Ireland
For orders over €50 shipping is free
For orders under €50 shipping is €4.95
We ship to you via Tracked DPD delivery which is safe and reliable.
Time Frame: 3-5 working days
UNITED KINGDOM AND NORTHERN IRELAND
For our customers living in the UK or NI
For orders over €80 it is free!
For orders between €60 and €79.99 delivery is €5.50
For orders under €60 it is €8.50
We shipped tracked DPD.
Time Frame: 3-5 working days
Customers are responsible for any local fees that are incurred.
REST OF EUROPE
If you live in Europe you can still shop Paco!
For orders over €100 it is free!
Orders under €100 is €30
We send to you via Tracked Express Post. Customers are responsible for any local fees that are incurred.
Time Frame: 5-9 working days
USA AND CANADA
We even ship over the pond!
For orders under €50 it is €18.
For orders over €150 it is free!
For orders between €100 and €149.99 delivery is €10,
For orders between €60 and €99.99 it is €15
Time Frame: 10-15 working days
We send to you via Tracked Express Post. Customers are responsible for any local fees that are incurred.
Rest Of The World
For orders under €100 it is €40
For orders over €100 is €30
Time Frame: 10-15 working days
We send to you via Tracked Express Post. Customers are responsible for any local fees that are incurred
Returns policy
OUR REFUND AND RETURN POLICY
Eligibility for Returns or Refunds
To be eligible for refund or return:
There are certain situations where only partial refunds are granted:
Refunds
- We aim to process refunds as soon as we receive them but during busy periods - RTE Shows, Mothers Day, Christmas please allow 2 days after your parcel has arrived for us to refund your money as our warehouse can be extremely busy during these times - this does not effect your 21 days return period.
- Please note - if you are returning from outside the EU, your return may be subject to customs charges. These will be deducted from your total refund.
- If you are approved, then your refund will be processed, and the credit due to you will be refunded onto the card that you paid with at checkout.
- All of our refunds are instant and if you receive an email from us stating we have refunded you a certain amount then this means that this refund has been processed and it has been refunded to your card on our end.
- Please allow 3-5 working days for the amount to show up in your bank account or on your statements as each bank is different. If you have received an email from us stating we have refunded you X amount but after the 3 days you cannot see it in your bank account please feel free to contact us on info@pacoretail.com but we also recommend contacting your banking provider.
Late or Missing Refunds
- If you have not received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time (usually 3-5 working days) before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Returns
- If you would like to return or exchange your item at one of our Paco Stores our store managers will be happy to take this from you
- We do not allow our store managers access to the online system. This is to keep your personal information safe and private. When you return a garment to one of our stores our managers will contact head office with a picture of your returns form and you will then be refunded back onto the same method you paid with i.e Paypal, Visa, Credit Card, Gift Voucher.
- You will receive an email from Paco letting you know that X amount has now been refunded to you. This returns will appear as ADLEMI on your bank statement. Depending on your banking provider this can take up to 3 working days.
- Please be aware if you are returning something from the UK you will be subjected to custom fees which will be deducted from your return.
Return by post
- Post your item to: Adlemi Ltd Paco, Unit 7/8 Kilbrogan Retail Centre, Kilbrogan, Bandon, Co Cork P72 YH32
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Contact us for details.
- We are sorry but under normal circumstances, we do not refund you for the postage costs for the original shipping or the return. As we are a small company who want to keep our prices affordable we, unfortunately, cannot cover the postage costs for any items that need to be returned to us. We are sorry for any inconvenience this may cause.
- If you have bought a garment from a store and wish to return it you must take it to one of our Paco stores. We do not give out refunds for store bought items through our online system.
Faulty Goods:
- If your goods have arrived faulty then we ask you to contact online@pacoretail.com so that a member of our staff can contact you.
